This issue typically arises when there is no available balance for the type of leave being requested. In such cases, the system will automatically generate an error.

To verify this, please review the employee’s leave balance summary. If the summary for the current year displays a date next to the relevant leave type, it indicates that the leave year has already been closed and processed for the employee. Once the year is processed, leave requests can no longer be submitted.

To enable the submission of a new request, you must first reopen the leave year. This can be done by selecting the “Reopen” option at the bottom of the balance summary page. Once reopened, you can proceed with submitting a new leave request for the employee.