This problem occurs most often when there is no balance available for the type of leave you want to request . The system will give an error automatically. In order to confirm this, please check whether the balance has been processed already. You can do so, by going to the employee’s balance summary. If the summary of the current year shows a date behind the type of leave, then this would mean that the year has already been closed and processed for this employee. No requests can be submitted when the year has been processed, so in order for you to make a request, you will have to select “reopen” at the bottom of the page. The date will disappear and a new request can be submitted for the employee.